Unlocking value in global transportation
As a Swiss boutique consultancy founded in 2020, we share a passion for the global transport industry and the solutions it can deliver to underpin global trade. We are convinced that significant value can be unlocked by enabling supply chain participants to fully play to their respective strengths and by cutting out redundancies and waste. Our core team combines a unique mix of broad experience in global freight forwarding, strong analytical skills, and a successful track record of delivering transformational change.
We work with freight forwarders, airlines, ground handlers, and technology providers to develop differentiating capabilities for our clients.
What we offer
We have the hands-on experience to effectively work with our clients’ in their "engine room" and can seamlessly traverse between the engine room detail and a senior management view. We have a strong track record in successfully working across organizational silos and boundaries and can leverage our network to facilitate collaboration with our clients’ business partners.
Making your data work for you
Connecting the right dots with the right business rules to build a solid operational fact-base. Actionable analytical views to support systematic root-cause analysis and drive measurable performance improvements across organizational boundaries.
Helping to frame the right management discussions, demonstrating performance that matters towards customers.
Digitalization that matters
Leveraging technology to free frontline operators from tedious and repetitive grunt work, lifting productivity and quality and enabling them to focus on what they do best – providing profitable solutions and competent service to customers.
Less of the “shiny frontends” and more of the engine room mechanics that drive operational process performance and which frontline personnel rely on.
Building execution muscle
Developing the capabilities, structures, and behaviors that enable global, decentralized organizations to drive technology, process, and structural changes to the frontline. Making these changes stick and realizing value from them.
Working with our clients’ teams to build positive momentum and firmly establish a continuous improvement discipline that helps making change self-sustaining.
How we work with our clients
While each project is tailored to a client’s specific needs, we will start from a proven approach and toolset for different types of engagements.
Focused Workshop(s)
- Structure and align issues and complex questions across stakeholders
- Deep-dives for root-cause analysis, defining and testing hypotheses
- Mapping path forward – approach, roadmap, and specific actions
- Typically, ½ - 5 consulting days, priced as a package
Time-boxed projects
- 3 – 6 months, with clearly defined outcomes to advance specific capabilities
- Initial scoping and analysis, followed by improvement sprints
- Working with client teams to establish cadence and habits beyond the project
- 50-70 consulting days, priced as time and materials with success-based component
Turbo-charging internal teams
- 6 – 12 months continued support as coach and “pacemaker” for internal teams
- Emphasis on making client team self-sufficient
- Can be used to bridge staffing gaps
- Typically, 4 - 10 consulting days per month, can be priced as a service
The core team
We combine a strong commercial mindset with industry specific process and systems knowledge, embedded into a broad expert network, and underpinned by analytical rigor and a relentless push towards value realization.
A proven toolkit
Preconfigured dataflows, enrichment logic, analytics and dashboards help accelerate the initial setup and allow us to quickly get to the important part: driving and demonstrating actual performance improvements.
Tried and tested
Dashboards and the analysis supported by them have been tested and refined with airlines, GHAs, and forwarders of different sizes.
Powerful drill-downs
Cargo iQ performance data is enriched with in-house operational data to provide meaningful drill-downs and segmentation e.g., by product and by customer.
Performance that matters
We provide a holistic view of performance, reflecting different levels in the air cargo value chain as well as differences in airlines’ service profile.
Broadly applicable
While some of the metrics leverage Cargo iQ rules, the overall concept is applicable independent of being Cargo iQ certified.
News
From time to time we sharpen our pencil to provide news, insights, and our perspective on developments in our industry.
Performance Management in a Box
We have packaged our learnings from working in different aspects of Performance Management across the air freight value chain over the past 20+ years in a powerful new Im3pact offering – Performance Management in a Box.
Balancing GP and Productivity
With air and ocean freight rates continuing to come off their giddy, pandemic heights freight forwarders’ focus will once again shift to productivity, seeking to take as much of the remaining gross profit (GP) as possible to the bottom-line. As we hinted in a previous post, a closer look at the characteristics of the underlying business can help to balance this quest for increased efficiency with retaining the ability to exploit GP opportunities.
Le Hub - ONE Record for humans
Earlier this year we teamed up with Webhookie, Scan Global Logistics, KLM Cargo, and Swissport to participate (and actually win :-) in IATA’s ONE Record Hackathon in Amsterdam. In this post we look at what is new and different about ONE Record vis-à-vis the traditional message-based data exchange standards from a process and business perspective.
Find more at our blog.
Why Im3pact?
We have worked on data-driven performance management for more than two decades across forwarders, airlines, and ground handlers, both inside major industry players and in external consulting roles. We understand the value it can bring in terms of framing the right management discussions, demonstrating performance that matters towards customers, cutting out process waste, and driving automation.
Over many projects of this kind we have learned to recognize patterns and typical pitfalls. And we know what “good” looks like. By knowing which stones to turn, which levers to push, and which settings to tweak, we can help clients accelerate improvements and build positive momentum within their internal teams.
Preconfigured solution assets help us to keep the focus on impact and value rather than getting lost in tool discussions. This is not about shiny new reports but about building and advancing self-sustaining capabilities in our clients’ organizations.
Our clients & partners
Some of the clients and partners we have had the privilege to work with.
